Return Policy

Return Policy

Under EU rules, Items in unused and original condition are eligible for returns within 14 days by mail with original receipt/electronic receipt lookup. Shipping charges are non-refundable. 


  • Returns can only be made by shipment

  • All refunds will be issued in the original form of payment. Original shipping charges are not refundable. It can take up to an additional 3 to 5 business days for funds to be credited to your account.

After you notify us you can send us the item back but be aware that you will bear the expenses related to the return process. Shipping payments depend on the shipping services in your country. Return import duties cost 350 Euros per package. You must pay them immediately when the item returns to Israel. We will let you know when it happens. Only after the return import duties are paid, we can refund you.

 


All merchandise must be in perfect saleable condition, exactly the way you received it. This means: 


-Item must be in its original UNWORN condition and without any scratches, marks, or blemishes. Any damaged items or any items showing signs of wear will be rejected.

-Returned with all original accessories, paperwork, tags, and gift boxes. 

-All returns will be inspected by our Quality Assurance team before we can process a refund.

-Items must not have been sized or adjusted in length on special requests by us or by a local jeweler.

-Return shipping/handling fee is to be paid by buyers.

-Refunds take 3-5 business days to process.

-Any damaged items or any items showing signs of wear will be rejected.


After receiving return instructions from us, please package up the item(s) to be returned with the original packing. We’ll arrange for a DHL Express pickup and your item will be shipped back. 


Please, make sure to print the paperwork we will send you and attach it to the package. This method of return takes up to two weeks due to shipping and verification. Your refund, including all shipping and handling fees, will be processed once verification is complete.


Exchanges


We do not accept exchanges. 

F&Q

The difference lies in the purity of the gold. 14K gold is 58.3% pure gold, 18K gold is 75% pure, and 24K gold is 100% pure. The higher the karat, the more gold content and the more valuable the jewelry. However, higher karat gold may be softer and more prone to scratching.

To determine your ring size, you can use a ring sizer, or measure the inner diameter of a ring that fits comfortably on the finger you want to size. Alternatively, visit a professional jeweler for an accurate fitting.

Yes, we ensure that all diamonds are conflict-free. We only source our diamonds from reputable suppliers who comply with the Kimberley Process Certification Scheme, which guarantees the diamonds are conflict-free.

If your jewelry needs resizing, contact us directly. We offer resizing services for most of our pieces, and our team will guide you through the process to ensure your piece fits perfectly.

To keep your jewelry looking its best, avoid exposure to harsh chemicals, perfumes, or lotions. Store your pieces in a safe place when not wearing them, and clean your jewelry regularly with a soft cloth. For diamonds and precious stones, professional cleaning is recommended every 6 to 12 months.